DW
Dewald W
1 reviews | Active since Sept 2022
15 Aug 2023, 18:24
Internet still not back online
My internet has been switched off due to my payment that did not go off on my debit. I have paid my internet and still waiting 2 days now for my internet is still not on .Main reason for this complaint is customer service as they logg your query with a ticket number VOX***7 but they do jack about it
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
15 Aug 2023, 19:01Good day Dewald W
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply15 Aug 2023, 19:01
Official
Good day Dewald W
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
16 Aug 2023, 14:27Good day Dewald,
Thank you for your patience whilst this matter was being investigated.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Vox Telecom's reply16 Aug 2023, 14:27
Official
Good day Dewald,
Thank you for your patience whilst this matter was being investigated.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox