DM
Deon M
1 reviews | Active since Oct 2020
16 Jan 2023, 19:59
INTERNET SPEED
Paying for a 100/10mbps line but only getting on average 45mbps! After complaints, they "fix" it for about 2 days but then it goes back to 45mbps. Pathetic service. Check your internet speed. In process to find a more reliable ISP
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
16 Jan 2023, 21:43 Good day, Deon M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply16 Jan 2023, 21:43
Official
Good day, Deon M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
18 Jan 2023, 08:06Good day , Deon M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
The Speeds are currently testing stable.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
The Speeds are currently testing stable.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply18 Jan 2023, 08:06
Official
Good day , Deon M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
The Speeds are currently testing stable.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
The Speeds are currently testing stable.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
DM
Deon M's updateReviewer Update
07 Feb 2023, 08:05Now paying for a 150/10 line but STILL THE PROBLEM exists !!
Average of 0nly 28mbps download speed.
No assistance. Guess it is a case of got your money so not our problem
PATHETIC SERVICE PROVIDER REALLY
Average of 0nly 28mbps download speed.
No assistance. Guess it is a case of got your money so not our problem
PATHETIC SERVICE PROVIDER REALLY
DM
Deon M's update07 Feb 2023, 08:05
Reviewer Update
Now paying for a 150/10 line but STILL THE PROBLEM exists !!
Average of 0nly 28mbps download speed.
No assistance. Guess it is a case of got your money so not our problem
PATHETIC SERVICE PROVIDER REALLY
Average of 0nly 28mbps download speed.
No assistance. Guess it is a case of got your money so not our problem
PATHETIC SERVICE PROVIDER REALLY