SC
Sean C
1 reviews | Active since Apr 2016
06 Jun 2024, 18:46
**** internet provider
I signed up with Vox Telecom Business for a 50mg business fibre. After numerous issues for months our Vox Business consultant Amos informed us we needed more bandwidth. So we signed up for a 100mg contract. The issues with the line persisted and got worse to point the fibre was unusable. I got a external expert to investigate and came out Vox oversold their bandwidth and this the line was getting lost packets. This went on for months. You cant cancel unless you agree to paying over R100k penalties. I was forced to sign a new contract with a alternative provider to get stable internet. Do not sign anything with Vox!!!
Helpful (0)
Replies (2)0
Replies (2)Vox Telecom's replyOfficial
06 Jun 2024, 19:11Good day Sean
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 Jun 2024, 19:11
Official
Good day Sean
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
12 Jun 2024, 11:16Good day, Sean
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Account Manager that the query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Account Manager that the query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 Jun 2024, 11:16
Official
Good day, Sean
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Account Manager that the query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Account Manager that the query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
