Internet Issues Unresolved

Item: Vox Telecom
Rating: 1
Author: Zelmarie

I have had no internet at home for weeks. Despite many emails and calls from my side there has been no help from Vox. I work from home and have emphasised that if is extremely disruptive to me. This has not helped to resolve the issue at all. I feel this is extremely unfair to me as I am a paying customer.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

11 Jan 2023, 13:29

Good day Zelmarie

Thank you for your enquiry. Kindly note that we have noted the above and have escalated your matter for assistance We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,

Vox

Best regards,

Vox Telecom's reply11 Jan 2023, 13:29

Official

Best regards,

Vox Telecom's replyOfficial

17 Jan 2023, 09:22

Good day, Zelmarie

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Best regards,

Vox Telecom's reply17 Jan 2023, 09:22

Official

Best regards,

Internet Issues Unresolved

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