Internet Issues for over a week

Good day

I have been experiencing internet connection issues since the 21st of April 2022. I logged a call with Vox on the 22nd of April 2022. I didn't get any communication from them up until I called again on the 25th of April 2022. At this point I was informed that my ticket was with Vodacom. I called Vodacom on the 23th of April 2022 and was told that the matter is under investigation. I ended up writing a comment on Vox's Facebook page (26th April) for which I think it prompted some action on their side. I received a call from Vodacom this morning (26th of April) and was informed that a technician will be sent to my address on the 29th of April 2022, which is over 7 days since I started experiencing the issues.

I do not have a contract/agreement with Vodacom. My agreement is with Vox and that agreement mentions that Vox will provide me with Fibre-to-the-Home and in turn I pay them a monthly fee. If they are experiencing issues with Vodacom then in my view that needs to be sorted out by themselves and as a customer of Vox, I am expecting Vox to provide me with the services as per our relationship.

If I was to default on my account, I am pretty sure that my services would be suspended immediately up until I pay the outstanding amount. Please help me understand how I am expected to pay for full services while I have struggled for over a week without internet. I have had to go to the office because of this which is a cost that Vox will not cover but I am expected to pay their account in full. I have had to buy airtime and data because of this for which these are costs that Vox will not cover, yet I am expected to pay my account in full.

This is not only very bad service but just **************** of your customer. I am not expecting to be treated as some sort of a king but honestly, you have treated me like a peasant whose opinion and feelings don't matter at all. I have been paying my account on time since day 1, perhaps Vox has had enough of my money for the last 24 months or so.

Please assist. My account number is ***

Regards, Musa