Internet issues and customers service disinterested

My fibre went down just before 00:00 I contacted Vox support where I spoke to an agent indicating he logged a ticket . At 10:00 the next day I followed up to find out that no ticket was logged . I requested to speak to a manager as the agent I was speaking to was disinterested in resolving the issue . I was then told the matter will be escalated as my link could possibly be cancelled. I followed up using the chat bot and chatted with *Abdul Valley*: most pathetic customer service agent. Have send repeat messages just to receive a response . And chat ended with out a resolution. After the forced migration from busy buy to Vox . It is just endless issues . First had to wait on my home being reconnected and now internet down . The level of service offered is a joke . Dependent on a secure connection as we work from home . But when you have to deal with a service provider that can't even give you the reason for the issue or resolve it In a more reasonable time frame , Pathetic. Who ever is even think of using Vox as a service provider should think twice.