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Candice N

1 reviews | Active since Apr 2015

17 Jan 2023, 09:08

Internet issue remains unresolved after 3 weeks of calls and emails

I have been struggling with my WiFi for three whole weeks... every time I call the Vox call centre they tell me to wait 72 business hours for feedback. With my last call they said they will ask Vumatel to contact me, which they did within an hour, did a few tests and they determined that there is nothing wrong with the router or the fibre line and that the issue is on Vox's side. I have since had no feedback from Vox and I have had to spend so much on data but I am still being billed full price by Vox for internet that I do not have. It is becoming a big issue since I work from home. I will soon have to start looking for a new ISP. My reference number is VOX***8

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Replies (4)
Vox Telecom
Vox Telecom's reply17 Jan 2023, 11:15
Official
Good day,  Candice N 

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
  
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply17 Jan 2023, 14:12
Official
Good day, Candice N
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox  
CN
Candice N's update20 Jan 2023, 13:16
Reviewer Update
Good day

This matter has not been resolved. I do not have any wifi. Vumatel only confirmed that the issue was not in their side. I work from home and this is now a huge issue. I called the call centre yesterday and they could see I have no connection. I asked them to send a technician to my house because I cannot keep on calling and the matter just does not get resolved. Needless to say I have received no communication regarding when the technician will come through... Please urgently help me!
Vox Telecom
Vox Telecom's reply23 Jan 2023, 11:39
Official
Good day,  Candice N
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was replaced
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox