LS
Lindie S
1 reviews | Active since Jul 2009
16 Apr 2025, 06:58
Internet Down - NO Feedback for 2 days
Internet Down since 14th, Call Log Early on the 14th. Vox gave feedback Monday morning, its Wednesday the 16th, no feedback what's so ever, since Monday morning, after numerous emails, no FEEDBACK. This is absolutely disgusting service.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
16 Apr 2025, 07:13Good day Lindie
There was a outage notification sent .
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Frogfoot for assistance.
From | Vox Outages [***]
To | Lindie Taljaard
Subject | FTTB Link Service - Frogfoot
Date Sent | 2025-04-13 12:53:21
Status | Sent Successfully
Services
FTTB Link Service - Frogfoot
Impact Description
Some customers may experience problems with no connectivity
Update Description
Repairs on hold until 16/04/2025 due to construction in the area
Province
Gauteng
Regions
East Rand - Alberton - Alrode
Regards
Vox
There was a outage notification sent .
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Frogfoot for assistance.
From | Vox Outages [***]
To | Lindie Taljaard
Subject | FTTB Link Service - Frogfoot
Date Sent | 2025-04-13 12:53:21
Status | Sent Successfully
Services
FTTB Link Service - Frogfoot
Impact Description
Some customers may experience problems with no connectivity
Update Description
Repairs on hold until 16/04/2025 due to construction in the area
Province
Gauteng
Regions
East Rand - Alberton - Alrode
Regards
Vox
Vox Telecom's reply16 Apr 2025, 07:13
Official
Good day Lindie
There was a outage notification sent .
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Frogfoot for assistance.
From | Vox Outages [***]
To | Lindie Taljaard
Subject | FTTB Link Service - Frogfoot
Date Sent | 2025-04-13 12:53:21
Status | Sent Successfully
Services
FTTB Link Service - Frogfoot
Impact Description
Some customers may experience problems with no connectivity
Update Description
Repairs on hold until 16/04/2025 due to construction in the area
Province
Gauteng
Regions
East Rand - Alberton - Alrode
Regards
Vox
There was a outage notification sent .
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Frogfoot for assistance.
From | Vox Outages [***]
To | Lindie Taljaard
Subject | FTTB Link Service - Frogfoot
Date Sent | 2025-04-13 12:53:21
Status | Sent Successfully
Services
FTTB Link Service - Frogfoot
Impact Description
Some customers may experience problems with no connectivity
Update Description
Repairs on hold until 16/04/2025 due to construction in the area
Province
Gauteng
Regions
East Rand - Alberton - Alrode
Regards
Vox
LS
Lindie S's updateReviewer Update
16 Apr 2025, 07:23This Reference " VOX***1"
Yes , I know about Alrode Alberton, this is a call for Bryanston
Yes , I know about Alrode Alberton, this is a call for Bryanston
LS
Lindie S's update16 Apr 2025, 07:23
Reviewer Update
This Reference " VOX***1"
Yes , I know about Alrode Alberton, this is a call for Bryanston
Yes , I know about Alrode Alberton, this is a call for Bryanston
Vox Telecom's replyOfficial
25 Apr 2025, 08:57Good day, Lindie
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply25 Apr 2025, 08:57
Official
Good day, Lindie
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox