NR
Ndivhuwo R
1 reviews | Active since Aug 2022
01 Aug 2022, 17:03
Internet down for 6 days and counting...
My internet has been down since 26-07-2022, I have called countless times and each time I am told we will call you back once we have feedback, there have been multiple escalations to no avail. I have spoken to about 5 different managers who each assured me that they will escalate my query, up until today I do not have internet. I work from home and have to resort to buying data whereas I have paid for a service, they are even refusing to credit me for downtime. I am extremely furious with the service I am getting and would not advise anyone to join Vox.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 Aug 2022, 17:40Good day, Ndivhuwo R
Thank you for your review.
Kindly note that the details of this query has been sent to the Technical team to contact you and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Technical team to contact you and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Aug 2022, 17:40
Official
Good day, Ndivhuwo R
Thank you for your review.
Kindly note that the details of this query has been sent to the Technical team to contact you and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Technical team to contact you and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
05 Aug 2022, 09:14Good day, Ndivhuwo R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply05 Aug 2022, 09:14
Official
Good day, Ndivhuwo R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox