JR
Jessica R
1 reviews | Active since Feb 2024
04 Jan 2023, 10:00
Internet down again for the umpteenth time
New year same issues. Started off the new year with perfectly fine internet but cannot connect. Spent over R200 in airtime with still no solution in sight. I need to work guys come on.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
04 Jan 2023, 13:23Good day Arnold D Thank you for your enquiry. Kindly note that we have escalated the matter for assistance.
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox Telecom's reply04 Jan 2023, 13:23
Official
Good day Arnold D Thank you for your enquiry. Kindly note that we have escalated the matter for assistance.
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
JR
Jessica R's updateReviewer Update
04 Jan 2023, 14:55Just a bit of feedback, after technician paid me a visit it was apparent the problem lies with Vumatel and the fact that they configured the router incorrectly. This would be the VOX technician's 3rd such issue that he has dealt with today. Now I sit and wait patiently for Vumatel.... PLEASE SORT THIS OUT GUYS.
JR
Jessica R's update04 Jan 2023, 14:55
Reviewer Update
Just a bit of feedback, after technician paid me a visit it was apparent the problem lies with Vumatel and the fact that they configured the router incorrectly. This would be the VOX technician's 3rd such issue that he has dealt with today. Now I sit and wait patiently for Vumatel.... PLEASE SORT THIS OUT GUYS.
JR
Jessica R's updateReviewer Update
05 Jan 2023, 13:57 Fault was logged with VOX, I had a technician here on the 4th of January who laid the fault with Vumatel. Today I get a technician from Vumatel to swap my PPPOE which did not solve the issue. Now Vumatel does not know what the problem is and VOX says it sits with Vumatel. Words cannot express how absolutely annoyed and dismayed I am with this runaround. A Whole week only for everybody to waste time and resources to sit like an idiot and be told "oops the fault is somewhere else" . It is sickening how I pay for a service which barely works. If it is not loadshedding it is problematic ISPs. I want management to PHONE ME ASAP with a resolution today still. Ref no. **********
JR
Jessica R's update05 Jan 2023, 13:57
Reviewer Update
Fault was logged with VOX, I had a technician here on the 4th of January who laid the fault with Vumatel. Today I get a technician from Vumatel to swap my PPPOE which did not solve the issue. Now Vumatel does not know what the problem is and VOX says it sits with Vumatel. Words cannot express how absolutely annoyed and dismayed I am with this runaround. A Whole week only for everybody to waste time and resources to sit like an idiot and be told "oops the fault is somewhere else" . It is sickening how I pay for a service which barely works. If it is not loadshedding it is problematic ISPs. I want management to PHONE ME ASAP with a resolution today still. Ref no. **********
JR
Jessica R's updateReviewer Update
05 Jan 2023, 13:58As I am typing this I am on hold by VOX once again spending well over a R100 worth of airtime for you guys just to pass the buck!!!!!
JR
Jessica R's update05 Jan 2023, 13:58
Reviewer Update
As I am typing this I am on hold by VOX once again spending well over a R100 worth of airtime for you guys just to pass the buck!!!!!
Vox Telecom's replyOfficial
16 Jan 2023, 15:12Good day, Arnold D
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after router has been reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after router has been reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply16 Jan 2023, 15:12
Official
Good day, Arnold D
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after router has been reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after router has been reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox