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Nonhlanhla V

1 reviews | Active since Apr 2020

24 Feb 2023, 08:22

Internet down AGAIN…

My internet is down AGAIN…please fix this asap. One of your technicians says someone might have cancelled my line AGAIN. This is really tiring, can someone fix this asap. I spent the whole of December without internet because of your incompetence

0
Replies (3)
Vox Telecom
Vox Telecom's reply24 Feb 2023, 09:31
Official
Good day, Nonhlanhla V 

Thank you for your review. 

Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
We will provide feedback to you soonest. 
 
Kind Regards, Vox  
NV
Nonhlanhla V's update25 Feb 2023, 13:10
Reviewer Update
No one has contacted me regarding this issue…so disappointing.
So do you expect me to pay for nonexistent services again?
Vox Telecom
Vox Telecom's reply01 Mar 2023, 13:59
Official
Good day, Nonhlanhla V
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox