Internet Disruption

My internet connection was disrupted abruptly on the 27 March at 8am. This is when the working day commences. In a predominantly hybrid working environment, this is a nightmare. There are no notifications from Vox or Vumatel regarding the disruptions. It's 5 days later and the internet is still not connected despite numerous calls and complaints. No internet connection for a week, yet a full premium is deducted at the end of the month? Is that fair treatment of your customers?