JR
Jessica R

1 reviews | Active since Feb 2024

25 Apr 2022, 17:58

Internet connectivity unstable causing stress

You know with the bouts of loadshedding we had a week ago I was hoping I could get back on track with regards to work. Unfortunately working from home and for yourself means that one is reliant on an internet connection so that we may interact with clients. I don't have the money to be sitting on the line with VOX for upwards of ten minutes to follow up on my logged tickets. I got a call today saying they are investigating but it does not help when I have been offline the majority of the time since Friday. I logged a tixket which keeps getting closed while my connection drops intermittently. VOX***2

0
Replies (2)
Vox Telecom
Vox Telecom's reply25 Apr 2022, 19:02
Official
Good day  Arnold D 

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 

Kind Regards, 
 Vox 

Best regards,

Vox Telecom
Vox Telecom's reply26 Apr 2022, 17:27
Official
 Good day,  Arnold D
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox 

Best regards,