RR
Ronnie R
1 reviews | Active since Jul 2016
12 Sept 2022, 16:33
Internet Connectivity Issues spanning 42months
I have had endless problems with my internet connection via Vox Telecommunications foe the past 3 years. Multiple times they had online technicians and three times the technicians came out. To solve the line speeds I upgraded to a higher speed. Costing me extra.So now since they installed a new wireless router it has become worse.Then they blamed the loadshedding.But I have tried and tested this theory and it is a blatant lie. Even without loadshedding if we switch of the main power it can take up to 45 minutes for us to have internet access.I connects to the wireless fast.But we have no internet. Fix this problem as it will 4 years of paying for substandard service from Vox.
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Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
12 Sept 2022, 17:11Good day, Ronnie R
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply12 Sept 2022, 17:11
Official
Good day, Ronnie R
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
RR
Ronnie R's updateReviewer Update
12 Sept 2022, 23:01Thank you,I have a telephonic appointment tomorrow at 09:30
RR
Ronnie R's update12 Sept 2022, 23:01
Reviewer Update
Thank you,I have a telephonic appointment tomorrow at 09:30
Vox Telecom's replyOfficial
20 Sept 2022, 07:56Good day, Ronnie R
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel swapped out the power supply.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel swapped out the power supply.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply20 Sept 2022, 07:56
Official
Good day, Ronnie R
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel swapped out the power supply.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel swapped out the power supply.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
RR
Ronnie R's updateReviewer Update
20 Sept 2022, 08:10Good Day...This is once again a blatant lie.Yes Vumatel were at my place and "had a look" and cleaned the fibre optic receiver lens and cable end.
This however is NOT a power supply swop out.
We were asked to monitor the system but due to the loadshedding we cannot do this as the excuse was always loadshedding affects the entire network.However the problem still persists.Nothing has been resolved.The electronics are failing as they have reached a saturation point.
This however is NOT a power supply swop out.
We were asked to monitor the system but due to the loadshedding we cannot do this as the excuse was always loadshedding affects the entire network.However the problem still persists.Nothing has been resolved.The electronics are failing as they have reached a saturation point.
RR
Ronnie R's update20 Sept 2022, 08:10
Reviewer Update
Good Day...This is once again a blatant lie.Yes Vumatel were at my place and "had a look" and cleaned the fibre optic receiver lens and cable end.
This however is NOT a power supply swop out.
We were asked to monitor the system but due to the loadshedding we cannot do this as the excuse was always loadshedding affects the entire network.However the problem still persists.Nothing has been resolved.The electronics are failing as they have reached a saturation point.
This however is NOT a power supply swop out.
We were asked to monitor the system but due to the loadshedding we cannot do this as the excuse was always loadshedding affects the entire network.However the problem still persists.Nothing has been resolved.The electronics are failing as they have reached a saturation point.
Vox Telecom's replyOfficial
20 Sept 2022, 08:34Good day, Ronnie R
Thank you for your feedback.
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
Regards
Vox
Thank you for your feedback.
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
Regards
Vox
Vox Telecom's reply20 Sept 2022, 08:34
Official
Good day, Ronnie R
Thank you for your feedback.
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
Regards
Vox
Thank you for your feedback.
A request has been logged with our Support team to contact you and assist with this matter.
Your ***
Regards
Vox