Internet connection drops

It is extremely appalling to receive a service like this, we have been having connection issues for the past 2 weeks. my husband phone's 5 times day to try get the issue resolved however nothing has been done about this we only get a 5min solution then the problem presists . how many years do we have to wait for a technician to be authorized to come exchange the device,This morning when we spoke to Ofentse he couldn't promise us anything as to when a this will be resolved.we spend our airtime phone your call center and the people there seem to have no clue of what they are doing.This is annoying !!we are working from home, we have to deliver what must we do??????? you are going to reimburse us all the airtime used to phone your call center for the past 2 weeks as well as prorate weeks off the our debit order or else will take this up. this is not fair can't pay for service i didn't receive. Tshepo Moganetsi ***