1 reviews | Active since Jul 2020
Internet connection constantly going down and speeds not up to what is advertised/paid for.
My internet connection is down again for the second time in two days. Last month I had a fibre fibre line installed at a hefty cost and was without an internet connection for about a month, in that instance. This year it’s been down multiple times and is such a hassle to get working again. The amount of airtime and time I’ve spent on the phone with Vox to rectify the issue is getting out of hand now.
It was out this morning and down again in the afternoon. I am paying for an internet connection monthly but am let down constantly. The speeds when it is working is also not what is advertised and paid for. I’ve been using Vox for a number of years now and starting to think I need to change to a provided that is more reliable…
If you are looking for a fibre company its probably wiser to use a different internet provider…
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately, we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately, the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately, we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately, the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox