INTERNATIONAL CALLING *****

On the 5th June 2017 we were advised by Vox of ********** calling on our account. They requested a confirmation via email that it was indeed *****. We responded on the same day that it was in fact the case. On the 31st July we were suddenly presented with a bill of over 4k for the ********** calls. We advised them that we were not liable as they had never received written or verbal permission from us to open the line for international calling. We have requested our original contract with T&C's and proof that we requested the line to be opened for international calling. Since the 5th June to date we have had no response from them save to say that they are now blaming our equipment as being "unsecured" which is not the case and have still not provided the original T&C's that we signed or proof of international calling request from us. Our account has not been credited either.