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Mpho M

1 reviews | Active since May 2015

14 Mar 2024, 12:38

Internal Process Mess Up for FTTH that I am Paying For!

I had a meeting with Vox and I explained the situation and the FTTH setup I needed for my client and they started the process and logged the orders. Later I am told that the proper process was not followed internally. The services was suspended but later the account was charged for the same services which are suspended.

I was then informed that the amount charged will be reversed and that the lines will be released. But Alas! Since then it's been back and forth to get my lines released and now I am being told that I need to wait 30 days for that process and that I should call the Call Centre for their **** up.

And each day that passes is a cost to my pocket to get my client running.

0
Replies (3)
Vox Telecom
Vox Telecom's reply14 Mar 2024, 13:43
Official
Good day, Mpho M

Thank you for your review. 
 
 Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution. 

 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox  
Vox Telecom
Vox Telecom's reply05 Apr 2024, 10:03
Official
Good day, Mpho M
 
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that the Accounts Manager has sent correspondence to you pertaining to your dispute and the outcome thereof. 
 
 Should you require any further assistance, please do not hesitate to contact us.
 
Kind Regards, 
Vox
MM
Mpho M's update07 May 2024, 18:39
Reviewer Update
This is ridiculous, since mid-March this account is still pending to be closed and I am still waiting for the refund. It has today been a month and I am still waiting for the so-called correspondence from the so-called Accounts Manager.

Is closing an account and doing a refund rocket science? Can somebody ****** explain that to me!! I do not believe that this process can take over two months to complete.