LL
Lee L
1 reviews | Active since Jan 2021
21 Oct 2022, 15:32
Intermittent service and insane Long call times
Intermittent service and Long call times are a massive nightmare. Our service has been spotty since this morning but I have wasted a lot of airtime in a queue! There has to be a simpler way of logging tickets - look at your competition and borrow ideas. I cannot even log an issue through my VOX APP ??? then What is the use of the APP?
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
21 Oct 2022, 15:48Good day, Lee D
Thank you for your review.
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Your reference: VOX***2
You can email *** , this will create a ticket for the support team to contact you
Kind Regards,
Vox
Thank you for your review.
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Your reference: VOX***2
You can email *** , this will create a ticket for the support team to contact you
Kind Regards,
Vox
Vox Telecom's reply21 Oct 2022, 15:48
Official
Good day, Lee D
Thank you for your review.
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Your reference: VOX***2
You can email *** , this will create a ticket for the support team to contact you
Kind Regards,
Vox
Thank you for your review.
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Your reference: VOX***2
You can email *** , this will create a ticket for the support team to contact you
Kind Regards,
Vox
Vox Telecom's replyOfficial
21 Oct 2022, 15:48 Good day, Lee D
Thank you for your review.
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Your reference: VOX***2
You can email *** , this will create a ticket for the support team to contact you
Kind Regards,
Vox
Thank you for your review.
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Your reference: VOX***2
You can email *** , this will create a ticket for the support team to contact you
Kind Regards,
Vox
Vox Telecom's reply21 Oct 2022, 15:48
Official
Good day, Lee D
Thank you for your review.
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Your reference: VOX***2
You can email *** , this will create a ticket for the support team to contact you
Kind Regards,
Vox
Thank you for your review.
A request has been logged with our 24/7 Support team to contact you and assist with this matter.
Your reference: VOX***2
You can email *** , this will create a ticket for the support team to contact you
Kind Regards,
Vox
Vox Telecom's replyOfficial
24 Oct 2022, 08:17Good day, Lee D
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity on the fibre link tested stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity on the fibre link tested stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply24 Oct 2022, 08:17
Official
Good day, Lee D
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity on the fibre link tested stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity on the fibre link tested stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
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Lee L's updateReviewer Update
24 Oct 2022, 14:29And just now between 13:00 - 14:25 it has dropped 4 times
LL
Lee L's update24 Oct 2022, 14:29
Reviewer Update
And just now between 13:00 - 14:25 it has dropped 4 times
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Lee L's updateReviewer Update
24 Oct 2022, 14:30And who do I mail ?? Your message just states ***********??? What does this mean?
LL
Lee L's update24 Oct 2022, 14:30
Reviewer Update
And who do I mail ?? Your message just states ***********??? What does this mean?
Vox Telecom's replyOfficial
24 Oct 2022, 15:16Hi Lee
The private message the was sent will have the full email address.
The private message the was sent will have the full email address.
Vox Telecom's reply24 Oct 2022, 15:16
Official
Hi Lee
The private message the was sent will have the full email address.
The private message the was sent will have the full email address.