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danielle.steyn danielle.steyn

1 reviews | Active since Apr 2017

26 Oct 2022, 08:52

Intermittent disconnections to international servers but it's not THEIR issue

I've been fighting with Vox for 2 weeks now. I am constantly experiencing intermittent connection both on my work website and for my online gaming. Both disconnect for 10-15 seconds at a time. When I contact Vox, they either tell me there's no issue in the area or "they don't guarantee international connections". Or they mess around on the router and pretend the issue is fixed.

I know this isn't an issue with the router because I have colleagues who work online as well and they are experiencing the same issues as me at the same time. This is clearly a widespread issue and not JUST ME. But Vox technicians are insistent it's JUST my issue.

As someone who got this internet for my work and gaming, this is incredibly frustrating for me. I am seriously considering canceling my service and moving to someone else.

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Replies (5)
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danielle.steyn danielle.steyn's update26 Oct 2022, 08:56
Reviewer Update
I'd like to note my colleagues are ALSO on Vox and work for the same company. They experience disconnections at the same time as me. It is NOT the company server because Telkom connects fine so I'm constantly switching between mobile and fibre which is totally disruptive and has resulted in several complaints to the company about my disappearances.
Vox Telecom
Vox Telecom's reply26 Oct 2022, 09:39
Official
Good day , Danielle S

Thank you for your review. 

Kindly note that the details of your query has been sent to the Support team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 
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danielle.steyn danielle.steyn's update26 Oct 2022, 09:58
Reviewer Update
Hi,

Your support team keeps trying to phone me when I've said numerous times that I work during the day and can't take phone calls.
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danielle.steyn danielle.steyn's update26 Oct 2022, 11:26
Reviewer Update
They can phone me after 5.30PM when my lessons finish,

Thank you
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danielle.steyn danielle.steyn's update08 Dec 2022, 13:51
Reviewer Update
Good day,

It's going on 2 months now and I still haven't received a solution to this problem. The technician came out and explained it was a packet loss issue and that Vumatel needed to deal with the situation. I've received no updates since then and the issue persists.

I've also sent emails to *** to ask for updates and I haven't been contacted whatsoever. This is ridiculous at this point now.

Please can I have urgent feedback?