QW
Quentin W
1 reviews | Active since Sept 2022
12 Jan 2024, 09:22
Installation nightmare
Acceptedd quote on the 29th Nov. Installation only completed on the 03rd Jan. Line not active yet and nobody can tell me when it will be completed. Don't even want to know how long I'm going to wait for the router...
Tried getting help from the field rep that signed me up but to no avail. Giving me different timelines everytime and waiting for PMO department to call me since last week.
Utterly disgusted with the service so far...
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
12 Jan 2024, 09:55Good day, Quentin W
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply12 Jan 2024, 09:55
Official
Good day, Quentin W
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
19 Jan 2024, 12:35 Good day, Quentin W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed. |
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed. |
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply19 Jan 2024, 12:35
Official
Good day, Quentin W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed. |
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed. |
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox