WN
Wandi N
1 reviews | Active since Oct 2012
10 Nov 2022, 12:32
Installation complete but line not activated
Frog foot installers have installed my fiber connection yesterday. The installers said that the line should be active within a few hours. A day later its not active. I called the call centre who told me there was technical difficulties in activating the line. I am am concerned that I will have to pay for a service that I am not receiving. How long will it take for the line to be activated?
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
10 Nov 2022, 13:54Good day, Wandi N
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Nov 2022, 13:54
Official
Good day, Wandi N
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 Nov 2022, 08:43 Good day, Wandi N
Thank you for your patience whilst this matter was being investigated.
We received confirmation that there is a fault logged with Frogfoot. regards to your installation and activation of the line.
Maintenance lead time is 48 – 72 hours to attend and fix the fault that has been picked up after your installation.
Your project manager will remain in contact with you until resolved .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We received confirmation that there is a fault logged with Frogfoot. regards to your installation and activation of the line.
Maintenance lead time is 48 – 72 hours to attend and fix the fault that has been picked up after your installation.
Your project manager will remain in contact with you until resolved .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply11 Nov 2022, 08:43
Official
Good day, Wandi N
Thank you for your patience whilst this matter was being investigated.
We received confirmation that there is a fault logged with Frogfoot. regards to your installation and activation of the line.
Maintenance lead time is 48 – 72 hours to attend and fix the fault that has been picked up after your installation.
Your project manager will remain in contact with you until resolved .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We received confirmation that there is a fault logged with Frogfoot. regards to your installation and activation of the line.
Maintenance lead time is 48 – 72 hours to attend and fix the fault that has been picked up after your installation.
Your project manager will remain in contact with you until resolved .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's replyOfficial
16 Nov 2022, 13:53Good day , Wandi N
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the services have been successfully installed and completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the services have been successfully installed and completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Vox Telecom's reply16 Nov 2022, 13:53
Official
Good day , Wandi N
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the services have been successfully installed and completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the services have been successfully installed and completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
WN
Wandi N's updateReviewer Update
16 Nov 2022, 16:32Thank you very much to Brandon! My service with VOX has been activated. Thanks to him I am glad that I signed up with VOX and I have experienced excellent service.
WN
Wandi N's update16 Nov 2022, 16:32
Reviewer Update
Thank you very much to Brandon! My service with VOX has been activated. Thanks to him I am glad that I signed up with VOX and I have experienced excellent service.