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Lothar H

1 reviews | Active since Aug 2011

29 Nov 2024, 20:01

*****ing money from clients

Client services is poor. Billing is even worse. Charging router delivery fee wven though nothing was delivered. Charged me over R2000 for my less than R900 line, and struggling for mor than a work week to correct it... Still waiting

0
Replies (4)
Vox Telecom
Vox Telecom's reply29 Nov 2024, 20:07
Official
Good evening Lothar,

Thank you for your review.

The details of your review has been sent to the relevant department, and an agent will make contact with you directly.

Kind regards,
Vox
Vox Telecom
Vox Telecom's reply02 Dec 2024, 12:57
Official
Good day, Lothar,
 
Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and refund approved for payout , Friday 06 December 2024

 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox 
LH
Lothar H's update07 Dec 2024, 07:38
Reviewer Update
Today is the 7th December, no payout done as promised
Vox Telecom
Vox Telecom's reply07 Dec 2024, 07:56
Official
Good day Lothar,

Thank you for your feedback. 

Please be advised that the payment made on the 6th of December is currently being processed and will take some time to clear.

Best regards,

Vox