AP
Ashley P

1 reviews | Active since Mar 2012

18 Jan 2024, 15:29

*****ING MONEY DAILY THIS SHOULD BE THEIR SLOGAN

So in August signed up for a 250/250 line, I bought my own router by them and took a month to month cortract, to avoid having to pay their cancelation fees ect. so they came to install their so call Free to use pathetic router, I only foud this out months afterwards as this is at my office and I was not their while install took place, also now that I do not get the speed I have been paying for and want to cancel, they want to charge me a cancelation fee or as they call it claw back fee..... so why falsely advertise month to month? Why cheat us out of hard earned money we pay for decent speeds, so I talk to them on there even worse chat bot --- ridiculous you can not speak to ppl anymore and eventually get to a technical department, who did nothing ..... because I am getting just over a 100 and I have a 250 line, so now I have to wait a further 72 hours while they log a query, this is just another way to ***** your money.

My advise - DO NOT EVER EVER IN YOUR LIFE SIGN UP WITH VOX

CANT COMPLAIN ABOUT SERVICE BECAUSE THERE IS NONE!!!!!!!!!!!!!!!!!

0
Replies (2)
Vox Telecom
Vox Telecom's reply18 Jan 2024, 15:44
Official
Good day, ashley

 Thank you for your query. 

 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
 
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months. 

 Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account. 

 Please note that the billing is not for the Vox router, but for the Setup and Configuration of the services. 

 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 

Vox Telecom
Vox Telecom's reply08 Feb 2024, 07:55
Official
Good day, Ashley P
 
 Thank you for your patience whilst this matter was being investigated. 
  
 Kindly note that we have received confirmation that the Fibre line has been regraded

 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 Kind Regards, 
 Vox