1 reviews | Active since Jul 2013
Inexplicable silence from Vox
On the 14th of Feb, 10 days ago, Octotel came and installed their box. Vox sent an email to say that within a few days, the line will be handed over to them and we will be on our way.
It is now 10 days later.
On Monday I sent an email to Octotel and Vox and Octotel confirmed that they have completed this line several days already and I must speak to Vox. I emailed Kyle this same response.
No response yet.
Yesterday I phoned Vox, again requesting an update.
Nothing.
I flew to my mom to be here when the modem arrived. I did not expect it to take 10 days without even a confirmation of when the modem will be sent.
I am again, very disappointed
Please may I have before the end of today the exact date and time the modem will be in my hands at the installation address.
Your Vox ref no. is VOX***9-T1. Your Octotel ref no. is VOX16465.
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. We have received confirmation that a technician has been scheduled for today.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. We have received confirmation that a technician has been scheduled for today.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox