Inefficient | Poor Service | Pathetic to say the least

I am livid! Vox deducted R2000.00 more from my account for a blady modem that you failed to collect!

Here's my story. I moved house. I literally moved 2KM from my house into a new home. Then with you inefficient process I had to go through a cancelation and reactivation after numerous struggles. I eventually got connected. It took me a couple of weeks to be connected. Then you took my money twice how silly, then I had to wait to get credited and that eventually happened.

Then after that ordeal, in come the ordeal of the modem. Vox send someone to collect the modem. The couriers comes to my house wheni isn't there! How in today's age does no courier make an arrangement or send an SMS atleast to say they coming.

Then after skelling I was promised they will send a courier to my house

Guess what, no courier every came. Then I get a mysterious email to say I must go to postnet and courier the modem. Are yoi crazy? All because you have a new process.

I complained about this. A manager apologized profusely and said they will send someone to collect the modem. Still nothing...was I now supposed to go phone you guys again?

Them months later I get an email from some Anslin dude. I respond to him immediately with all the above detail and context. Dude didn't even care to reply.

And guess what? Today yoi debit R2000 more than what yoi are supposed to.

Thats my electricity money! Where must I get money to pay my electricity bill. You have no right to do this!

Please give back my money and come fetch your blady modem!!!!!