inefficient and extremely slow response time

Item: Vox Telecom
Rating: 1
Author: Monika C

Vox has the most awful process driven system, which results in a slow and totally inefficient customer service. I requested a technician/call out 5 days ago, and STILL NOTHING.

Helpful (0)

Replies (4)

Vox Telecom's replyOfficial

10 Dec 2021, 12:50

Good day Monika C

Thank you for your post.

Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.

Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.

Kind Regards,
Vox

Vox Telecom's reply10 Dec 2021, 12:50

Official

Monika C's updateReviewer Update

10 Dec 2021, 13:07

Thanks, but I dont know how else to reach you besides phone calls.

Monika C's update10 Dec 2021, 13:07

Reviewer Update

Thanks, but I dont know how else to reach you besides phone calls.

Monika C's updateReviewer Update

10 Dec 2021, 13:09

interesting that your hello peter response is much faster than the formal channels

Monika C's update10 Dec 2021, 13:09

Reviewer Update

interesting that your hello peter response is much faster than the formal channels

Monika C's updateReviewer Update

10 Dec 2021, 13:23

and your email system is also process driven, no direct ability to communicate with you.

Monika C's update10 Dec 2021, 13:23

Reviewer Update

and your email system is also process driven, no direct ability to communicate with you.