QN
Quinton N
1 reviews | Active since Feb 2023
05 Feb 2023, 15:04
Ineffective service
Been almost a month since placing an order with Vox, I have a fibre router installed and all I need is for the line to be activated. The relationship with Vumatel is not effective whatsoever. I only received one call from Vumatel and they never followed up again. It is impossible to reach both parties via the call centre’s and also impossible to reach the employee allocated to my account.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Feb 2023, 15:44Good day Quinton N, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Project Management team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply05 Feb 2023, 15:44
Official
Good day Quinton N, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Project Management team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
07 Feb 2023, 08:16Good day Quinton N,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router will be delivered for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router will be delivered for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply07 Feb 2023, 08:16
Official
Good day Quinton N,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router will be delivered for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router will be delivered for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox