Indifferent Service from Vox

Item: Vox Telecom
Rating: 1
Author: Bafana D

My account has been suspended. I got an account from someone else who used to stay in this property and it was supposed to be moved into my name. Last month we had the same problem. Your agent who I can't name hasn't transferred the account even though all documents have been sent. The old account number is ***. I paid into ***6. It's been 3 months dealing with the same issue. I'm supposed to work but because of your *********** agent I can't. Mxm

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

15 May 2023, 10:00

Good day , Bafana

Thank you for your review.

Kindly note that the details of your query has been sent to the debtors team to investigate and assist.

We will provide feedback to you soonest.
Kind Regards,

Vox

Vox Telecom's reply15 May 2023, 10:00

Official

Bafana D's updateReviewer Update

17 May 2023, 11:30

I don't have internet and the router things is flashing red on LOS. I called your call centre and waited nearly 15 minutes before I dropped as the call wasn't routed to a human being.

Bafana D's update17 May 2023, 11:30

Reviewer Update

I don't have internet and the router things is flashing red on LOS. I called your call centre and waited nearly 15 minutes before I dropped as the call wasn't routed to a human being.

Vox Telecom's replyOfficial

25 May 2023, 10:21

Good day, Bafana

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from your Account Manager that the query has been resolved.

Regards
Vox

Vox Telecom's reply25 May 2023, 10:21

Official