Incredibly bad service & backward enabling capabilities
<p>For all the marketing that Vox Telecom does, they are incredibly shody at what they do. I have been working at this company for over a year now, and we are in the process of moving away from Vox, thank the Lord.</p> <p>Connectivity to emails, internet and phones have been a problem on a day-to-day basis, and the company has done NOTHING to help. Their standard response is your bandwidth is at a maximum, and they leave it at that.</p> <p> </p> <p>They do not aid the business in performing its job at all. I would NOT recommend using their services, in fact I would rather stick my head in a pot of boiling oil than sign a contract with Vox, shody personnel, shody business proposals and no reaction to what their client is going through. Well done, you have lost a client.</p> <p> </p>
Good day Makis,
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Makis,
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Dear Makis Laskarides
As per the feedback received from your account manager, we have established the following:
We have tried to assist you on various occasions regarding your over utilising complaint. Several meetings took place with your FD and MD to discuss your environment and where we can assist in stream lining your services. We have on various occasions mentioned to Accelerate, that the size of you link needs to increase as you are saturating the link.
Various options has been proposed to you to increase the link. We’ve sent daily/weekly reports on the usage on your link where it clearly shows that the link is at its capacity. You will experience slow network etc. if your link is maxed. We have also suggested that you purchase an analyser, where you would be able to pull a report to identify which sites are being used and by whom.
We can confirm that your Executive Assistant has been in contact with us yesterday at 14:39 regarding your calls being dropped, and we can confirm that your lines were up and running at about 16:30 yesterday. We have also tested and all seems to be working this morning, we have asked you to keep us up to date regarding this, so we can attend to this as soon as this happens again.
Your account manager has also been in contact via email with your Executive assistant as requested from the FD and MD, last email dated 18 Aug 2016 where we have corresponded with reporting on where your line has been over utilised.
Our account manager has been in constant contact with the relevant parties on your side and therefore this will be closed off on Hellopeter.
Please feel free to contact the account manager directly should you have any further queries regarding this matter.
Regards,
Vox Telecom
Dear Makis Laskarides
As per the feedback received from your account manager, we have established the following:
We have tried to assist you on various occasions regarding your over utilising complaint. Several meetings took place with your FD and MD to discuss your environment and where we can assist in stream lining your services. We have on various occasions mentioned to Accelerate, that the size of you link needs to increase as you are saturating the link.
Various options has been proposed to you to increase the link. We’ve sent daily/weekly reports on the usage on your link where it clearly shows that the link is at its capacity. You will experience slow network etc. if your link is maxed. We have also suggested that you purchase an analyser, where you would be able to pull a report to identify which sites are being used and by whom.
We can confirm that your Executive Assistant has been in contact with us yesterday at 14:39 regarding your calls being dropped, and we can confirm that your lines were up and running at about 16:30 yesterday. We have also tested and all seems to be working this morning, we have asked you to keep us up to date regarding this, so we can attend to this as soon as this happens again.
Your account manager has also been in contact via email with your Executive assistant as requested from the FD and MD, last email dated 18 Aug 2016 where we have corresponded with reporting on where your line has been over utilised.
Our account manager has been in constant contact with the relevant parties on your side and therefore this will be closed off on Hellopeter.
Please feel free to contact the account manager directly should you have any further queries regarding this matter.
Regards,
Vox Telecom