ES
Elizabeth S
1 reviews | Active since Mar 2021
11 Jun 2023, 12:04
INCORRECTLY CHARGES WHILE PRODUCT WAS NOT DELIVERED YET
I app**** for a UPS via Vox which was delivered on the 28th of April yet I was charged since the 20th of April. I logged a query dated 24 04 2023 with REF ***3 and ***5 when I received the April invoice incorrectly charged. I phoned again and was told to wait, query still in progress, well it is nearly 2 months later and still no credit for the R26.41 incorrectly charged. Follow up emails was send as well, still no response.
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Vox Telecom's replyOfficial
11 Jun 2023, 13:04Good day Elizabeth S,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
Vox Telecom's reply11 Jun 2023, 13:04
Official
Good day Elizabeth S,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox