Incorrectly billed for consultants error

During the week of 15th – 19th January 2018, I was experiencing some issues with the modem. (Not the first time, as this happened last year as well) On the 15th I called and spoke to Cleo and Byron, I explained that the device is not working properly (no connection), On the calls I was informed that the data was depleted and I would need to top up. I did advise them to try a top up (R45 = 500MB or R90 = 1 GB). They both confirmed that the system is not allowing them to top up on my account, they will refer to the technical department and get back to me. The device worked fine later that day. On the 19th, I had the same issue and called the call centre, I spoke to Philip, who confirmed the same thing, tried a top up and was unsuccessful. He advised me that he will leave it over the weekend and call back the following Monday, which he did and the connection was restored. (Still no confirmation that a top up was successful) None of the consultants confirmed that the top ups were successful, meaning I was under the impression that I only owe my monthly subscription of R222.00 and no additional costs, as the top up attempts were unsuccessful. What amazes me the most, is on your statement, it shows multiple top ups on both the 15th and the 19th, which indicates that your consultants were clicking away trying to do a top up. Please provide me with the call recordings from those days, where the consultants confirmed that the top ups were successful and I agreed to pay. For the life of me, I can’t understand why I would request so many top ups in a day.