SM
Steve M
1 reviews | Active since Jul 2015
04 Dec 2024, 23:59
Incorrect debit order.
I have been asking to get a refund from Vox for since September, it has just been empty promises after empty promises. They debited my account incorrectly after cancellation but they are not doing what needs to be done even after acknowledging the error.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Dec 2024, 07:15Good morning, Steve.
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Customer Service team to investigate and assist accordingly.
We will reach out to you shortly to provide feedback on the outcome of the resolution.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Customer Service team to investigate and assist accordingly.
We will reach out to you shortly to provide feedback on the outcome of the resolution.
Kind Regards,
Vox
Vox Telecom's reply05 Dec 2024, 07:15
Official
Good morning, Steve.
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Customer Service team to investigate and assist accordingly.
We will reach out to you shortly to provide feedback on the outcome of the resolution.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Customer Service team to investigate and assist accordingly.
We will reach out to you shortly to provide feedback on the outcome of the resolution.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Dec 2024, 08:52Good day, Steve M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the refund approved for payout.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the refund approved for payout.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Dec 2024, 08:52
Official
Good day, Steve M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the refund approved for payout.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the refund approved for payout.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox