INCORRECT CHARGES WITH SUSPENSION THREAT

VOX Suspension Warning for account *** - VOX***1. I received this email now HOWEVER I requested cancellation in Jan for my fibre to be ccld END March when my 1 year contract expire and for my LTE MONTH TO MONTH END FEBR and I told the lady who ph me I don't want to pay cancellation fee and then received an email acc with R299 ccld fee and send 2 emails and got 2 different answers and no response further. My account is NOT IN ARREARS only due 31 01 2024 but they show the R299 cancellation fee in arrears which was ONLY CCLD 25 01 2024. If you suspend my account for your mistake WITHOUT EXPLAINING WHY I GET CHARGED CANCELLATION FEE I WILL CCLD MY NEW INSTALLATION WHICH WILL BE DONE THE 1ST OF FEBR