LN
Lucienne N
1 reviews | Active since Mar 2009
10 Dec 2022, 07:39
Incorrect Billing on Cancellation
I have been a customer of Vox for years and they have been really good up to now. I took out a month-to-month LTE contract because I needed it for a short period. I cancelled the device after 2 months so as not to pay rental on it and they cancelled my entire contract. They charged me for collection of the device which I paid, but now they've slapped me with a bill a few rans short of R2500. This is insane, how can Vox do this to me after being such a loyal customer I am livud and will not be doing business with them again. Can somebody please arrange for these exorbitant charges to be reversed as a matter of urgency!
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
10 Dec 2022, 09:05Good day, Lucienne N
Thank you for your review.
Kindly note that the details of your query has been sent to the logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply10 Dec 2022, 09:05
Official
Good day, Lucienne N
Thank you for your review.
Kindly note that the details of your query has been sent to the logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
LN
Lucienne N's updateReviewer Update
10 Dec 2022, 09:47Thanks, I have just learnt that the reason for the charge is due to a penalty for not having returned your device. However I paid for the collection and even received a mail from Vox to say that the device will be collected on 30/11/2022. I kept sending emails to Vox to find out when the router will be collected, but nobody responded to me. And now I get this bill with a penalty for not returning the router. Nobody even gave me the option to deliver it to a specified address myself. I am not happy at all.
LN
Lucienne N's update10 Dec 2022, 09:47
Reviewer Update
Thanks, I have just learnt that the reason for the charge is due to a penalty for not having returned your device. However I paid for the collection and even received a mail from Vox to say that the device will be collected on 30/11/2022. I kept sending emails to Vox to find out when the router will be collected, but nobody responded to me. And now I get this bill with a penalty for not returning the router. Nobody even gave me the option to deliver it to a specified address myself. I am not happy at all.
Vox Telecom's replyOfficial
15 Dec 2022, 08:07Good day, Lucienne N
Thank you for your patience whilst this matter was being investigated.
Lucienne N
Kindly note that the Accounts Department has corresponded to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Lucienne N
Kindly note that the Accounts Department has corresponded to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply15 Dec 2022, 08:07
Official
Good day, Lucienne N
Thank you for your patience whilst this matter was being investigated.
Lucienne N
Kindly note that the Accounts Department has corresponded to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Lucienne N
Kindly note that the Accounts Department has corresponded to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,
LN
Lucienne N's updateReviewer Update
20 Dec 2022, 23:47This issue has still not been resolved. 7 hays ago I have had to get into my car and return the device myself (even though collection was arranged beforehand) and still a credit note has not been issued and my account is indicated as overdue in big red letters. I am afraid this issue may unfairly affect my credit record negatively and there is nothing I can do because I am being bul**** by a big corporate who doesn't care about treating their clients fairly. I have been a loyal customer of Vox dating back to July 2015, but unfortunately this ordeal has left me extremely disappointed.
LN
Lucienne N's update20 Dec 2022, 23:47
Reviewer Update
This issue has still not been resolved. 7 hays ago I have had to get into my car and return the device myself (even though collection was arranged beforehand) and still a credit note has not been issued and my account is indicated as overdue in big red letters. I am afraid this issue may unfairly affect my credit record negatively and there is nothing I can do because I am being bul**** by a big corporate who doesn't care about treating their clients fairly. I have been a loyal customer of Vox dating back to July 2015, but unfortunately this ordeal has left me extremely disappointed.
LN
Lucienne N's updateReviewer Update
29 Dec 2022, 00:39It just doesn't seem like Vox is intent on sorting this issue out, instead they have chosen to ignore my pleas. My account has just been debited with the full amount I have disputed with them and for the same amount for which a credit was promised when the hardware was returned. I am at a loss for words, can somebody please help urgently!
LN
Lucienne N's update29 Dec 2022, 00:39
Reviewer Update
It just doesn't seem like Vox is intent on sorting this issue out, instead they have chosen to ignore my pleas. My account has just been debited with the full amount I have disputed with them and for the same amount for which a credit was promised when the hardware was returned. I am at a loss for words, can somebody please help urgently!
Vox Telecom's replyOfficial
29 Dec 2022, 09:56Good day, Lucienne N
Thank you for your post
A request has been logged with the accounts department for assistance.
Your reference: VOX***3
Kind regards - Vox
Thank you for your post
A request has been logged with the accounts department for assistance.
Your reference: VOX***3
Kind regards - Vox
Best regards,
Vox Telecom's reply29 Dec 2022, 09:56
Official
Good day, Lucienne N
Thank you for your post
A request has been logged with the accounts department for assistance.
Your reference: VOX***3
Kind regards - Vox
Thank you for your post
A request has been logged with the accounts department for assistance.
Your reference: VOX***3
Kind regards - Vox
Best regards,