KM
Koketso M
1 reviews | Active since Jul 2024
08 Jul 2024, 13:03
Incorrect billing and terrible customer service
I requested a simswap which was R170.00 but they charged me R550.00 for a new subscriptrion when calling to log a query they just hang up or put me on hold for hours. worse they even want to suspend my account because I am refusing to pay for something that I have not requested
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
08 Jul 2024, 13:42Good day, Koketso M
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply08 Jul 2024, 13:42
Official
Good day, Koketso M
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 Jul 2024, 13:56Good day, Koketso M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Debtors Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Debtors Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply11 Jul 2024, 13:56
Official
Good day, Koketso M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Debtors Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Debtors Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox