CB
Christopher B
1 reviews | Active since Oct 2014
18 Nov 2024, 14:00
Incorrect billing and no desire to resolve the issue.
I have been waiting to be put in touch with Jeandre from VOX since 13 November. I have received 0 communication since. They have over-billed my account for a line speed downgrade and have only attempted to correct the billing partially. If no one at VOX cares, then no customer should remain with them.
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
18 Nov 2024, 15:08 Good day, Christopher
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply18 Nov 2024, 15:08
Official
Good day, Christopher
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
19 Nov 2024, 07:29 Good day, Christopher
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Accounts Department that the billing dispute on your account has been resolved and the necessary credits have been app****. You were billed for the downgraded line since 13 Aug 2024.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Accounts Department that the billing dispute on your account has been resolved and the necessary credits have been app****. You were billed for the downgraded line since 13 Aug 2024.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply19 Nov 2024, 07:29
Official
Good day, Christopher
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Accounts Department that the billing dispute on your account has been resolved and the necessary credits have been app****. You were billed for the downgraded line since 13 Aug 2024.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Accounts Department that the billing dispute on your account has been resolved and the necessary credits have been app****. You were billed for the downgraded line since 13 Aug 2024.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
CB
Christopher B's updateReviewer Update
19 Nov 2024, 10:44Hi Vox
I seem to be billed for both the downgraded and the pre-downgraded line.
See invoice dated 22 August 2024
1* fibre line cannot have have 2* subscriptions simultaneously.
I either get billed for pre-donwgraded line speed or post downgraded line speed. Both should not be an option.
I seem to be billed for both the downgraded and the pre-downgraded line.
See invoice dated 22 August 2024
1* fibre line cannot have have 2* subscriptions simultaneously.
I either get billed for pre-donwgraded line speed or post downgraded line speed. Both should not be an option.
CB
Christopher B's update19 Nov 2024, 10:44
Reviewer Update
Hi Vox
I seem to be billed for both the downgraded and the pre-downgraded line.
See invoice dated 22 August 2024
1* fibre line cannot have have 2* subscriptions simultaneously.
I either get billed for pre-donwgraded line speed or post downgraded line speed. Both should not be an option.
I seem to be billed for both the downgraded and the pre-downgraded line.
See invoice dated 22 August 2024
1* fibre line cannot have have 2* subscriptions simultaneously.
I either get billed for pre-donwgraded line speed or post downgraded line speed. Both should not be an option.
CB
Christopher B's updateReviewer Update
19 Nov 2024, 10:49See below for your reference:
*Account in good standing pre-downgrade*
| 28/Jun/2024 | R***1 | Payment - Thank you | 28/Jun/2024 | -730.00 | -5.00
| 22/Jul/2024 | IAB***9 | *** | 1/Aug/2024 | 729.00 | 724.00
| 29/Jul/2024 | R***1 | Payment - Thank you | 29/Jul/2024 | -730.00 | -6.00
*Downgrade requested*
!@!@! | 11/Aug/2024 | IAB***2 | *** | 1/Sep/2024 | 374.99 | 368.99 !!!!!
!@!@! | 12/Aug/2024 | IAB***5 | *** | 1/Sep/2024 | 171.61 | 540.60 !!!!!
*Invoice that should not have been issued if your replay was correct*
$$$$ | 22/Aug/2024 | IAB***2 | *** | 1/Sep/2024 | 729.00 | 1,269.60 !!!!!!
*Account in good standing pre-downgrade*
| 28/Jun/2024 | R***1 | Payment - Thank you | 28/Jun/2024 | -730.00 | -5.00
| 22/Jul/2024 | IAB***9 | *** | 1/Aug/2024 | 729.00 | 724.00
| 29/Jul/2024 | R***1 | Payment - Thank you | 29/Jul/2024 | -730.00 | -6.00
*Downgrade requested*
!@!@! | 11/Aug/2024 | IAB***2 | *** | 1/Sep/2024 | 374.99 | 368.99 !!!!!
!@!@! | 12/Aug/2024 | IAB***5 | *** | 1/Sep/2024 | 171.61 | 540.60 !!!!!
*Invoice that should not have been issued if your replay was correct*
$$$$ | 22/Aug/2024 | IAB***2 | *** | 1/Sep/2024 | 729.00 | 1,269.60 !!!!!!
CB
Christopher B's update19 Nov 2024, 10:49
Reviewer Update
See below for your reference:
*Account in good standing pre-downgrade*
| 28/Jun/2024 | R***1 | Payment - Thank you | 28/Jun/2024 | -730.00 | -5.00
| 22/Jul/2024 | IAB***9 | *** | 1/Aug/2024 | 729.00 | 724.00
| 29/Jul/2024 | R***1 | Payment - Thank you | 29/Jul/2024 | -730.00 | -6.00
*Downgrade requested*
!@!@! | 11/Aug/2024 | IAB***2 | *** | 1/Sep/2024 | 374.99 | 368.99 !!!!!
!@!@! | 12/Aug/2024 | IAB***5 | *** | 1/Sep/2024 | 171.61 | 540.60 !!!!!
*Invoice that should not have been issued if your replay was correct*
$$$$ | 22/Aug/2024 | IAB***2 | *** | 1/Sep/2024 | 729.00 | 1,269.60 !!!!!!
*Account in good standing pre-downgrade*
| 28/Jun/2024 | R***1 | Payment - Thank you | 28/Jun/2024 | -730.00 | -5.00
| 22/Jul/2024 | IAB***9 | *** | 1/Aug/2024 | 729.00 | 724.00
| 29/Jul/2024 | R***1 | Payment - Thank you | 29/Jul/2024 | -730.00 | -6.00
*Downgrade requested*
!@!@! | 11/Aug/2024 | IAB***2 | *** | 1/Sep/2024 | 374.99 | 368.99 !!!!!
!@!@! | 12/Aug/2024 | IAB***5 | *** | 1/Sep/2024 | 171.61 | 540.60 !!!!!
*Invoice that should not have been issued if your replay was correct*
$$$$ | 22/Aug/2024 | IAB***2 | *** | 1/Sep/2024 | 729.00 | 1,269.60 !!!!!!
CB
Christopher B's updateReviewer Update
21 Nov 2024, 13:54Thank you for resolving the issues with the billing. I am happy to have this matter closed.
CB
Christopher B's update21 Nov 2024, 13:54
Reviewer Update
Thank you for resolving the issues with the billing. I am happy to have this matter closed.
Vox Telecom's replyOfficial
21 Nov 2024, 14:00Good day , Christopher
Thank you for your patience whilst this matter was being attended to.
We are happy to assist.
Regards
Vox
Thank you for your patience whilst this matter was being attended to.
We are happy to assist.
Regards
Vox
Vox Telecom's reply21 Nov 2024, 14:00
Official
Good day , Christopher
Thank you for your patience whilst this matter was being attended to.
We are happy to assist.
Regards
Vox
Thank you for your patience whilst this matter was being attended to.
We are happy to assist.
Regards
Vox