OM
Oatile M
1 reviews | Active since Aug 2020
20 Nov 2023, 09:33
Incorrect billing
I was incorrect billed by Vox Fibre and they charged me 450 for Prorata for two weeks, I then requested for them to cancel the service so I can pay the 450 prorata, they went on further to bill me the full 600 for the month after requesting for them to cancell the service, they continued to bill me after the cancellation was confirm I'm now being threathed with legal action as if I'm scared, I know my rights as a customer and I will only pay the pro rata and not the amount after that cancellation cause I'm not mad!!
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Replies (2)
Vox Telecom's replyOfficial
20 Nov 2023, 10:24Good day, Oatile M
Thank you for your review
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
For new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Also note - As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
Regards
Vox
Thank you for your review
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
For new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Also note - As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
Regards
Vox
Vox Telecom's reply20 Nov 2023, 10:24
Official
Good day, Oatile M
Thank you for your review
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
For new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Also note - As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
Regards
Vox
Thank you for your review
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
For new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Also note - As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
Regards
Vox
Vox Telecom's replyOfficial
24 Nov 2023, 13:32Good day, Oatile M
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply24 Nov 2023, 13:32
Official
Good day, Oatile M
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox