wH
wayne H
1 reviews | Active since Aug 2013
06 Nov 2017, 19:56
Incorrect billing
I upgraded from a 4 meg internet only to 10 meg with line rental with Vox. 4 Meg was about R289 and the 10 meg is R699, but when my debit order went off they charged me +- R1500. I contacted them to inform them of the incorrect billing, they had a look and said the 4 meg was never cancelled and that they would cancel it and do a credit. The next month they charged me +- R450. I phoned them again to ask why ive been debited once again as my credit should have roughly covered my next monthly premium. They had a look and the lady by the name of Ellenese Schubart said that her supervisor would like to phone me back later to resolve the matter to which I agreed. That was on the 2 of November, today is the 6th and no one has phone me yet and the matter is as of yet unresolved.
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Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
06 Nov 2017, 20:29Good Evening Wayne,
Apologies for the inconvenience about this matter.
We just had a look at your account and can see that a credit of R251.64 was loaded to your account on 04/Oct/2017. Your next Invoice IAB*** issued on 22/Oct/2017 was then for only the Vox Uncapped 10Mbps DSL line.
Your account is currently on a R0.00 balance which means nothing is outstanding.
Please can you advise if there is anything still outstanding?
Thank you kindly,
Regards,
Vox
Best regards,
Vox Telecom's reply06 Nov 2017, 20:29
Official
Good Evening Wayne,
Apologies for the inconvenience about this matter.
We just had a look at your account and can see that a credit of R251.64 was loaded to your account on 04/Oct/2017. Your next Invoice IAB*** issued on 22/Oct/2017 was then for only the Vox Uncapped 10Mbps DSL line.
Your account is currently on a R0.00 balance which means nothing is outstanding.
Please can you advise if there is anything still outstanding?
Thank you kindly,
Regards,
Vox
Best regards,
wH
wayne H's updateReviewer Update
06 Nov 2017, 20:47Ok so why have I been debited nearly +-R2000 in the last 20 months with a credit? That is my issue.
wH
wayne H's update06 Nov 2017, 20:47
Reviewer Update
Ok so why have I been debited nearly +-R2000 in the last 20 months with a credit? That is my issue.
wH
wayne H's updateReviewer Update
06 Nov 2017, 20:48Sorry last 2 months
wH
wayne H's update06 Nov 2017, 20:48
Reviewer Update
Sorry last 2 months
wH
wayne H's updateReviewer Update
06 Nov 2017, 20:50Please send me a detailed statement of my account for Q301184
wH
wayne H's update06 Nov 2017, 20:50
Reviewer Update
Please send me a detailed statement of my account for Q301184
Vox Telecom's replyOfficial
06 Nov 2017, 20:58Good Day Wayne,
This was a mistake from our side, but it has now been rectified and credit has been loaded.
We sincerely apologise for the inconvenience, and this sort of mistake will not happen again.
Thank you kindly,
Kind Regards,
Vox
Best regards,
Vox Telecom's reply06 Nov 2017, 20:58
Official
Good Day Wayne,
This was a mistake from our side, but it has now been rectified and credit has been loaded.
We sincerely apologise for the inconvenience, and this sort of mistake will not happen again.
Thank you kindly,
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
06 Nov 2017, 21:07Good Evening Wayne,
Our Customer Service Manager have sent you a mail with your latest Account Statement dated: 2017-11-06
Please let her know should you need anything else.
Thank you kindly.
Regards,
Vox
Best regards,
Vox Telecom's reply06 Nov 2017, 21:07
Official
Good Evening Wayne,
Our Customer Service Manager have sent you a mail with your latest Account Statement dated: 2017-11-06
Please let her know should you need anything else.
Thank you kindly.
Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
07 Nov 2017, 15:46Good afternoon Wayne,
As per the feedback we have received, someone from our Accounts Department has been in contact with you regarding your billing and advised you that the matter has been resolved on your account.
Please do not hesitate to contact us again, should you have any other further queries or might need immediate assistance. *** || ***
Regards,
Vox
Best regards,
Vox Telecom's reply07 Nov 2017, 15:46
Official
Good afternoon Wayne,
As per the feedback we have received, someone from our Accounts Department has been in contact with you regarding your billing and advised you that the matter has been resolved on your account.
Please do not hesitate to contact us again, should you have any other further queries or might need immediate assistance. *** || ***
Regards,
Vox
Best regards,