JE
Jan E
1 reviews | Active since Sept 2023
28 Dec 2023, 10:04
Incorrect billed due to VOX mistakes
Worst Service ever!! They arrange collection for an old router through a courier. The courier never collects and I then get billed R1999 as a "penalty for not returning a router" after following up and not getting response from Vox. Once again Vox problems becomes the customers issue to resolve.
After contacting them I got told that they will refund me after collecting the router. (which I have waited for 2 months to happen already).
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
28 Dec 2023, 11:57Good day, Jan E
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply28 Dec 2023, 11:57
Official
Good day, Jan E
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
JE
Jan E's updateReviewer Update
30 Dec 2023, 06:10Still no feedback from customer care. This is the worst service from a company that I have recieved in my life.
JE
Jan E's update30 Dec 2023, 06:10
Reviewer Update
Still no feedback from customer care. This is the worst service from a company that I have recieved in my life.
Vox Telecom's replyOfficial
09 Jan 2024, 12:23Good day, Jan
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply09 Jan 2024, 12:23
Official
Good day, Jan
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox