1 reviews | Active since Jun 2021
Incorrect Allocation of Payment
In December 2023 Vox suspended my account claiming there was an outstanding amount. I sent POP to their client services and copied Marlene Van Heerden as she was the consultant i spoke to when i called in. The suspension was lifted and i thought all is well. To my surprise in February the same Marlene called saying the account is in arrears. I sent her the same POP and i was told the issue will be sorted out. Today my account is suspended due to the same amount which was paid in December Ive been o the phone to Vox for the better part of the day today and no one is assisting me.
Vox Tickets lodged against the same thing with no assistance
VOX ***5 VOX ***7 VOx ***3 Vox ***9 VOX***4
My child is seating at home with
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
My daughter cant log into her online revision classes due to a suspension on the account over an amount which was paid to your company months ago
My daughter cant log into her online revision classes due to a suspension on the account over an amount which was paid to your company months ago
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and will assist accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and will assist accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox