1 reviews | Active since Nov 2022
*********** Service
Never ever in my life have I ever experience such awful unprofessional service from any company. I have been with Vox for over a year. November 2022 my nightmare began. One month of the 3 months I had inconsistent connectivity and no connectivity for the last 2 months. I send various emails, made several calls with no response of any form or help from vox. They have been billing me for 2 months which I actually had no connection for. How do you pay for a service that you have not received??? After months of the technical service department ignoring the cases that was logged and refused to send out a technician. I am being told this if I cancel. Dated 30/01/2023 ("There is a ticket logged with Technical support to assist, however should the line gets released, technicians will not have access to the line and assist.") I have no words for this response. Unacceptable!!
Vox
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
There us full usage on the account ,
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
There us full usage on the account ,
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Kind Regards,
Vox