rM
retshidisitswe M
1 reviews | Active since Feb 2012
10 Nov 2022, 16:56
*********** employees
Why am I getting an sms snd a call saying my account has been handed over? I pay my account every month. On the 29th oct i made a payment for Nov, so can some please tell me why i am being called and told i havent been paying my accounts?
On top of that we have been without fibre for a whole week.
The audacity to call me to tell me I didn’t pay when i know i did is beyond me, while we arent even getting the service we are paying for. I find that very disrespectful
I need this to be rectified immediately.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
10 Nov 2022, 17:04Good day, Retshidisitswe M
Thank you for the review
Your area is currently linked to a Network outage.
Vox Update: FTTH East Rand - Alberton
FNO: Vumatel GPON
Customers may experience problems with no connectivity.
Vumatel engineers are still on-site attending to repairs.
Fault is linked to multiple fibre break.
Vuma ticket: ISP-950893
Outage ticket: VOX***9
Regards
Vox
Thank you for the review
Your area is currently linked to a Network outage.
Vox Update: FTTH East Rand - Alberton
FNO: Vumatel GPON
Customers may experience problems with no connectivity.
Vumatel engineers are still on-site attending to repairs.
Fault is linked to multiple fibre break.
Vuma ticket: ISP-950893
Outage ticket: VOX***9
Regards
Vox
Vox Telecom's reply10 Nov 2022, 17:04
Official
Good day, Retshidisitswe M
Thank you for the review
Your area is currently linked to a Network outage.
Vox Update: FTTH East Rand - Alberton
FNO: Vumatel GPON
Customers may experience problems with no connectivity.
Vumatel engineers are still on-site attending to repairs.
Fault is linked to multiple fibre break.
Vuma ticket: ISP-950893
Outage ticket: VOX***9
Regards
Vox
Thank you for the review
Your area is currently linked to a Network outage.
Vox Update: FTTH East Rand - Alberton
FNO: Vumatel GPON
Customers may experience problems with no connectivity.
Vumatel engineers are still on-site attending to repairs.
Fault is linked to multiple fibre break.
Vuma ticket: ISP-950893
Outage ticket: VOX***9
Regards
Vox
rM
retshidisitswe M's updateReviewer Update
10 Nov 2022, 17:06I raised 2 issues and you are replying about one!!! This is the disrespect im talking about
rM
retshidisitswe M's update10 Nov 2022, 17:06
Reviewer Update
I raised 2 issues and you are replying about one!!! This is the disrespect im talking about
Vox Telecom's replyOfficial
10 Nov 2022, 18:05Good day Retshidisitswe M,
Thank you for your feedback.
Kindly note that the billing query has been escalated to our Debtors team for investigation and feedback will be provided soonest.
Best regards
Vox
Thank you for your feedback.
Kindly note that the billing query has been escalated to our Debtors team for investigation and feedback will be provided soonest.
Best regards
Vox
Vox Telecom's reply10 Nov 2022, 18:05
Official
Good day Retshidisitswe M,
Thank you for your feedback.
Kindly note that the billing query has been escalated to our Debtors team for investigation and feedback will be provided soonest.
Best regards
Vox
Thank you for your feedback.
Kindly note that the billing query has been escalated to our Debtors team for investigation and feedback will be provided soonest.
Best regards
Vox
Vox Telecom's replyOfficial
16 Nov 2022, 08:54Good day, Retshidisitswe M,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We also received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We also received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply16 Nov 2022, 08:54
Official
Good day, Retshidisitswe M,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We also received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We also received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox