1 reviews | Active since Jun 2022
*********** customer service (voxtelecoms)
I cannot be buying airtime and data to call Vox telecoms from last week Friday , I made a payment last week Friday and I have emailed proof of payment to the accounts department , I have called the call centre 9 times and no operator can help me , they put you through to different departments and apparently only 1 person can help me , I emailed this person as well as left a voicenote on the answering machine more than once , I paid but Vox telecoms can't seem to check they bank account and prove that I paid after I sent proof of payment to more than 1 email address , I have a business that I run from home , I have no internet ,no contact with my customers and have lost 3 days of business thanks to voxtelecoms , they are *********** , loves to take people's money but no customer service what so ever ........PLEASE HELP ITS URGENT !
Thank you for your query.
Unfortunately we were unable to locate your Vox Account nr with the information provided.
Kindly provide us with the Vox account nr so we may assist?
Thank you in advance
Vox
Thank you for your query.
Unfortunately we were unable to locate your Vox Account nr with the information provided.
Kindly provide us with the Vox account nr so we may assist?
Thank you in advance
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
The incorrect ref was used when payment was made , hence the delay in allocating the payment on the account. This has been resolved and payment allocated.
We also received confirmation from account holder that he will not reinstating the services at this time., A cancellation was scheduled for end of June 2022.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
The incorrect ref was used when payment was made , hence the delay in allocating the payment on the account. This has been resolved and payment allocated.
We also received confirmation from account holder that he will not reinstating the services at this time., A cancellation was scheduled for end of June 2022.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox