WK
William K

1 reviews | Active since Sept 2013

09 Jun 2022, 15:58

*********** and **** service!!!!

I recently had an outage on 02 June 2022. I requested an outage report and two emails later I got the following response "Thank you for entrusting us with your service request. This is to confirmed that your internet has been restored after we Refreshed and sent the outage notification" CLEARLY THESE PEOPLE DON'T BOTHER TO READ THEIR DAMN EMAILS PROPERLY.

VOX has bee so damn unreliable the last few months but clearly don't give a **** when you miss a whole day of work or the fact that the kids are writing exam. The recent maintenance BS is ridiculous and we must still pay them full price for a the ****tiest service EVER.

I will be moving to another ISP soon and getting friends and family and people on the neighborhood whatsap group who have the same issues with this **** company to move to another ISP who can actually deliver a service. This company needs to go out of business, they don't give a **** about the impact their **** service has on the rest of us.

0
Replies (2)
Vox Telecom
Vox Telecom's reply10 Jun 2022, 07:19
Official
Good day,  William D 

Thank you for your review. 

Kindly note that the details of your query has been sent to the Support team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 

Vox Telecom
Vox Telecom's reply14 Jun 2022, 15:42
Official
Good day,  William D 

 Thank you for your patience whilst this matter was being investigated. 

We received confirmation that the Incident report for the outages that affected your services has been provided accordingly. 

This was from 25/05/2022 till 03/06/2022 within the Cape Town regions on the Network Provider,  Frogfoot Fibre Services.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox