PW
Philip W
1 reviews | Active since Aug 2014
15 Feb 2018, 12:37
***********
Fiber was promised 1 December 2017. It is now the 15th of Feb and still nothing.
We drove the entire process with DFA as Vox did not do anything. We we are speaking to the supervisors they told us report them. Very bad service. Please do not use VOX.
Sherwin Pilly - Superior who said we should report him Lazio Barnett - Sales consultant making the empty promises Clarissa Schoombee - Did not do anyting Ziyad Cajee - standing in for Clarissa
Vox whole system is flawed.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
15 Feb 2018, 12:48Good afternoon Mr Wagner.
Thank you for bringing this under our attention. We are investigating the matter as we speak and feedback will be provided to you soonest.
Regards,
Vox
Best regards,
Vox Telecom's reply15 Feb 2018, 12:48
Official
Good afternoon Mr Wagner.
Thank you for bringing this under our attention. We are investigating the matter as we speak and feedback will be provided to you soonest.
Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
15 Feb 2018, 15:30Good afternoon Mr Wagner,
As per the feedback we have received Sherwin has already been in contact with Karl and advised that the handover has been received from DFA yesterday.
He expressed that you are dissatisfied with the timelines, however, you have signed up on the 24th of November and there is a 4- 8 weeks lead time. The freeze period by the Upstream Service Provider with the festive season has unfortunately created some delay. He has informed Karl that patching now needs to happen which will take more or less 4 days.
Our team will further provide feedback either tomorrow or on Monday. Kindly note that this is being treated as a priority.
Regards,
Vox
Best regards,
Vox Telecom's reply15 Feb 2018, 15:30
Official
Good afternoon Mr Wagner,
As per the feedback we have received Sherwin has already been in contact with Karl and advised that the handover has been received from DFA yesterday.
He expressed that you are dissatisfied with the timelines, however, you have signed up on the 24th of November and there is a 4- 8 weeks lead time. The freeze period by the Upstream Service Provider with the festive season has unfortunately created some delay. He has informed Karl that patching now needs to happen which will take more or less 4 days.
Our team will further provide feedback either tomorrow or on Monday. Kindly note that this is being treated as a priority.
Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
26 Feb 2018, 11:51Good Morning Mr Wagner,
As per the feedback received from the Project Manager, the ONT & CPE units have been installed.
Our engineer has confirmed that the cut over to Fibre was successful and the service was monitored for the rest of the week to ensure everything is in order.
The Project Manager has been in further communication with Karl, keeping him updated with the latest and advised that the fibre link has now been handed over to our Service Center, should you require any further assistance, please do not hesitate to contact us *** or email ***.
Regards,
Vox
Best regards,
Vox Telecom's reply26 Feb 2018, 11:51
Official
Good Morning Mr Wagner,
As per the feedback received from the Project Manager, the ONT & CPE units have been installed.
Our engineer has confirmed that the cut over to Fibre was successful and the service was monitored for the rest of the week to ensure everything is in order.
The Project Manager has been in further communication with Karl, keeping him updated with the latest and advised that the fibre link has now been handed over to our Service Center, should you require any further assistance, please do not hesitate to contact us *** or email ***.
Regards,
Vox
Best regards,