1 reviews | Active since Jan 2010
Incompetence of Vox has led to an affected credit rating
In January 2019 I cancelled my account with Vox when I was moving house. I was told that I would pay one more month and then my account would be closed. They then arranged for pick up of the modem which was not done.
Once I moved to my new place I informed the company of my new address so that they can collect the modem there. I was in contact with them sporadically asking them to collect the modem.
My credit rating is high but has been *****ed due to Vox's inability to collect a simple modem. I need my record corrected as I have NEVER missed a payment with any company!
I am extremely disappointed with the lack of assistance received by Vox and the constant calls made by their debtors with no effort to actually assist me but you are all very quick to ruin my record.
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Finance team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Finance team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has been in contact and assisted with the resolution of your complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has been in contact and assisted with the resolution of your complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox