Incompetence

We've been with Vox for a year now. Recently my husband app**** for another line with them in PE. He then send an email asking them to cancel the application as the landlord could get something cheaper. He send emails to Vox asking them to please cancel the correct one and not the existing one in George. On the 1st of January,they suspended our service in George. After numerous phone calls and emails,we were told we had to re apply. Equipment,router is still installed. They confirmed they were at fault but still we had to re apply. We've already made a payment for January. This is now the 5th and still nothing has happened. Really Vox, we have to pay for your incompetence? Terrible service.