TR
Trent R
1 reviews | Active since Oct 2021
30 Jun 2022, 11:55
Incompetance has a new name - Vox
Vox are beyond incompetant. Their billing is a mess. They were down for 5 days and refused to give me a credit. Their call centres are diabolical - with long wait times. When emailing them, they don't pay attention to the emails and don't answer the queries. I have used them in business - they were useless. I am now using them for home services - they are beyond incompetant.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
30 Jun 2022, 13:51Good day , Trent R
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply30 Jun 2022, 13:51
Official
Good day , Trent R
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
TR
Trent R's updateReviewer Update
30 Jun 2022, 14:50You have proved your incompetance. The service was brought down by your effort to upgrade the line. It was down for 5 days. FIVE WHOLE DAYS and I had to chase up every day to get it up. Your technical people did not know how to fix it.
This is so far from the truth " we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame". You DONT have capable technical people - your company and management are incapable.
This is so far from the truth " we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame". You DONT have capable technical people - your company and management are incapable.
TR
Trent R's update30 Jun 2022, 14:50
Reviewer Update
You have proved your incompetance. The service was brought down by your effort to upgrade the line. It was down for 5 days. FIVE WHOLE DAYS and I had to chase up every day to get it up. Your technical people did not know how to fix it.
This is so far from the truth " we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame". You DONT have capable technical people - your company and management are incapable.
This is so far from the truth " we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame". You DONT have capable technical people - your company and management are incapable.
Vox Telecom's replyOfficial
01 Jul 2022, 13:28Good day, Trent R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply01 Jul 2022, 13:28
Official
Good day, Trent R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox