Inadequate Service from Vumatel

When I relocated, I was informed to take my router with me. At my new address, technicians were sent by your company for installation.

On the first visit, one a technician came and installed the “black box”.

On a later date, two additional technicians came to do the actual installation and connection — those technicians took the router from me after I asked what to do with it and was told it was no longer needed.

A few days later, I received a text/email requesting that I return the router. I immediately called and logged a query explaining that I had already given it to the technicians. I also followed up with emails.

Despite that, Vumatel has debited me R 1,999 for the equipment. When I called to dispute this charge, I was informed that your records show “no technician was sent” and that I supposedly installed everything myself via phone assistance — this is incorrect.

This raises serious concerns about safety, accountability, and your record-keeping: if Vumatel cannot trace which technicians were sent to a customer’s home, that is unacceptable and scary.

Additionally, the representative I dealt with was rude and condescending, providing effectively zero assistance, despite my calls and emails.

Ticket numbers :VOX***9 and VOX***7-T1-1